Return & Exchange

1. Eligibility for Returns & Exchanges

• The request is made within 30 days of the delivery date.
• The product is in its original condition: unused, unworn, undamaged, and in the original packaging (including tags, certificates, and any accompanying materials).
• The product is not a custom-made, personalized, or engraved item (unless the item is defective or we made an error in the customization).
• Proof of purchase (order confirmation email, receipt, or order number) is provided.

2. Return & Exchange Process

1. Contact Customer Service: Send an email to wholesale@jewelrybymaebee.store or call us at +1 209-226-3618, providing your order number, product name, and the reason for the return or exchange. Our customer service team will respond within 2 business days to provide you with a Return Authorization (RA) number and detailed return instructions.
2. Package the Product: Pack the product securely in the original packaging (or a suitable alternative) along with the RA number clearly marked on the outside of the package. Include a copy of your proof of purchase inside the package.
3. Ship the Product: Send the packaged product back to us using a trackable shipping method (we recommend insuring the package for the value of the product). You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part (e.g., wrong product, incorrect size, or non-authentic item).
4. Inspection & Processing: Once we receive your returned package, our team will inspect the product to ensure it meets the eligibility criteria. This process typically takes 3-5 business days.
5. Refund or Exchange Fulfillment:
   1. Refunds: If your return is approved, we will issue a full refund to your original payment method within 3 business days of inspection. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment processor.
   2. Exchanges: If you request an exchange, we will ship the replacement product to you within 1-3 business days of approving your return (once the returned product is inspected). We will cover the shipping cost of the replacement product. If the replacement product has a higher price than the original, you will be required to pay the difference; if it has a lower price, we will issue a refund for the difference.

3. Defective Products & Errors

• A full refund of the purchase price.
• A replacement product of the same item (if available).
• An exchange for a different product of equal or greater value (you will pay the difference) or lesser value (we will refund the difference).

4. Non-Eligible Returns

• Custom-made, personalized, or engraved items (unless defective or due to our error).
• Products that have been worn, used, damaged, or altered by the customer.
• Products returned without a valid RA number.
• Products returned after the 30-day return period.
• Products purchased from unauthorized third-party sellers (not through jewelrybymaebee.store).

5. International Returns & Exchanges

6. Contact Us