Authentic Guarantee

1. Our Authenticity Commitment

2. Quality Control & Verification Processes

• Sourcing Verification: We conduct thorough due diligence on all our suppliers, including reviewing their certifications, production processes, and reputation in the industry. Only suppliers who meet our strict authenticity and quality criteria are selected to partner with us.
• Incoming Inspection: Each batch of products received from our suppliers undergoes a detailed inspection by our professional quality control team. During this inspection, we verify the materials, craftsmanship, and authenticity of each item, cross-referencing with the product specifications.
• Material Authentication: For precious metals (e.g., gold, silver, platinum), we use professional testing tools to verify purity. For gemstones (e.g., diamonds, sapphires, rubies), we rely on certified gemologists to assess their authenticity, cut, clarity, and color. For pearl jewelry, we verify the origin and quality of the pearls to ensure they meet our standards.
• Product Documentation: For applicable high-value items (such as diamond jewelry or fine gemstone pieces), we provide official certification from recognized gemological laboratories (e.g., GIA, IGI) upon request, which confirms the authenticity and quality of the materials.

3. What This Guarantee Covers

• Issue a full refund of the purchase price (including any applicable shipping costs).
• Cover the cost of the official appraisal report (up to the purchase price of the product).
• Arrange for the return of the non-authentic item at our expense.

4. Exclusions to This Guarantee

• Products purchased from unauthorized third-party sellers (not through jewelrybymaebee.store).
• Items that have been altered, modified, or tampered with by the customer or a third party after purchase.
• Claims based on misinterpretation of product descriptions or lack of understanding of jewelry materials (we encourage customers to review product details carefully and contact us with any questions before purchase).
• Claims without credible, official evidence of non-authenticity.

5. How to File an Authenticity Claim

1. Contact our customer service team via email (wholesale@jewelrybymaebee.store) or phone (+1 209-226-3618), providing your order number, product details, and a detailed description of your concern.
2. Submit a copy of the official appraisal report from a certified gemologist or recognized gemological laboratory, which clearly states that the product is non-authentic as described.
3. Our team will review your claim and supporting documentation within 5 business days. If necessary, we may request additional information or arrange for the product to be returned for further inspection.
4. Once your claim is verified, we will process the refund and other applicable compensations within 3 business days.

6. Contact Us